Uncategorized


I have worked with and for some great people during my career.  From those people you come in contact with you take away good concepts to apply to your management style and on the opposite side, hopefully identify the negative ones to avoid.  Below are 5 key Lessons I have learned over the years: * One of my first supervisors told me that managing people was not difficult, he stressed that you just treat people the way you want to be treated and you will be fine.  Not real complicated. * Customer service goes......

Continue Reading


For most retailers, the budget process for 2012 has already begun.  As with most years, the question continues to be asked as to whether a ROI can be developed for store detectives.  At an estimated cost of $35,000.00 per year, per detective is a retailer getting a return for that outlay?  In addition to payroll costs are worker’s compensation and litigation costs. The industry standard is one shoplifter every 13 hours with an average case value of 35.00 per apprehension.  That puts a yearly recovery, per detective at $5,500.00.  Hmmm, spend 35K......

Continue Reading


All too often you hear of managers trying to establish expectations for employees through the use of awareness posters, awareness boards and possibly digital signage.  They are relying on the employee to take the time to read the material as they walk by and understanding the message.  This to me is the wrong approach to establishing expectations for the employees to either do something or not to do something. “Best in Class” companies understand and commit to training their employees and managers on what the expectations are.  This can be accomplished through......

Continue Reading


We are pleased again to have a guest article written by Dean Correia.  Dean is the owner of Correia Security Resources based in Canada. Getting buy-in from the C-Suite…  As security professionals, this is often one of our biggest challenges. Rightly or wrongly, we are often perceived as a cost centre, not a profit center. I have had success getting a seat at the table over my retail loss prevention career by making it a priority to build relationships and having my teams and I have a very hands-on approach to the......

Continue Reading