The holidays are just around that corner, and you are back to that time of year that where retail losses become a standard issue. Some might argue that holiday is the best season to earn healthy profit margins. To some extent, one has to agree with this notion. However, what about that small time theft which occurs at your store many times a day. Not only this, holiday issue like retail losses become quite difficult to keep an eye on especially during rush hours. So, what would you do to sour your......

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How Safe are your “Safety Measures” in your Retail Business? “The safest workplace is the retail industry” how often do we hear it being said by the elderly and others? However, the truth is, it is not that safe after all, not if the current statistics are to be believed. According to the Health and Safety Executives often known simply as HSE, 76,000 reports from different people were received who became the victims of different workplace related injuries during their time at the job. But when the Labor Force did a survey,......

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Classroom or “live” training has been the standard of education for many years.  This format allows an immediate interaction between the teacher and student to redefine concepts or answers questions as needed.  It has it’s faults as often quality of instructors and inconsistent delivery of the material comes into play.  In the corporate world, instructor based training can be very expensive when you want to touch individuals in the field.  Flights, meeting room costs, payroll etc. have to be factored into the decision to train or not.  Recently on a flight I......

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I have worked with and for some great people during my career.  From those people you come in contact with you take away good concepts to apply to your management style and on the opposite side, hopefully identify the negative ones to avoid.  Below are 5 key Lessons I have learned over the years: * One of my first supervisors told me that managing people was not difficult, he stressed that you just treat people the way you want to be treated and you will be fine.  Not real complicated. * Customer service goes......

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