Classroom or “live” training has been the standard of education for many years.  This format allows an immediate interaction between the teacher and student to redefine concepts or answers questions as needed.  It has it’s faults as often quality of instructors and inconsistent delivery of the material comes into play.  In the corporate world, instructor based training can be very expensive when you want to touch individuals in the field.  Flights, meeting room costs, payroll etc. have to be factored into the decision to train or not.  Recently on a flight I......

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I have worked with and for some great people during my career.  From those people you come in contact with you take away good concepts to apply to your management style and on the opposite side, hopefully identify the negative ones to avoid.  Below are 5 key Lessons I have learned over the years: * One of my first supervisors told me that managing people was not difficult, he stressed that you just treat people the way you want to be treated and you will be fine.  Not real complicated. * Customer service goes......

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For most retailers, the budget process for 2012 has already begun.  As with most years, the question continues to be asked as to whether a ROI can be developed for store detectives.  At an estimated cost of $35,000.00 per year, per detective is a retailer getting a return for that outlay?  In addition to payroll costs are worker’s compensation and litigation costs. The industry standard is one shoplifter every 13 hours with an average case value of 35.00 per apprehension.  That puts a yearly recovery, per detective at $5,500.00.  Hmmm, spend 35K......

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All too often you hear of managers trying to establish expectations for employees through the use of awareness posters, awareness boards and possibly digital signage.  They are relying on the employee to take the time to read the material as they walk by and understanding the message.  This to me is the wrong approach to establishing expectations for the employees to either do something or not to do something. “Best in Class” companies understand and commit to training their employees and managers on what the expectations are.  This can be accomplished through......

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